HIYA! shop - General conditions of sale

These general conditions of sale apply exclusively between SAS HIYA, registered RCS Bastia under number 813 935 988, with a capital of 11.111,11 euros located at Maison du Parc Technologique 20600 Bastia (hereinafter "the COMPANY" ”) And any person visiting or making a purchase via the site https://street-art.hiya.gallery/ (hereinafter“ the CUSTOMER ”). Any internet user can read the General Terms and Conditions of Sale on the site https://street-art.hiya.gallery/

Acceptance

The unconditional acceptance of all of these general conditions of sale is essential for the conclusion of the sales contract, both by the COMPANY and the CUSTOMER. This acceptance is materialized by a check box in the order form for the work.


These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.

Order

The works are offered for sale on the Site by the COMPANY, subject to their availability. Each proposed work is accompanied by a brief descriptive sheet containing information relating in particular to its support, its dimensions, its weight and its nature. To order a work, the CUSTOMER must select the work of his choice, place it in his basket and fill in the necessary information concerning him for the order (or identify himself, if he has a User account). Before confirming his order, the CUSTOMER must check the information contained in the summary of the order, and has the possibility of correcting any errors in the elements entered, as well as being aware of the delivery costs.

Any order implies unreserved acceptance of these terms which will govern sales only, to the express exclusion of any other document.

Any resale of products purchased on the Site is strictly prohibited. As such, each order is limited to a total of 10 (ten) items maximum.

All orders will only be confirmed after acceptance of payment. The COMPANY undertakes to honor orders received within the limits of available stocks and in the event of unavailability to inform the CUSTOMER by any means whatsoever; the CUSTOMER may then cancel their order and be reimbursed, if necessary, the sums already paid.

The COMPANY reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.


Acknowledgment of receipt of the order

At the end of the payment, a summary document of the order is sent by the COMPANY to the Customer, by email to the email address indicated by him, immediately and at the latest before delivery.

This document, which constitutes acknowledgment of receipt of the CUSTOMER's order, includes all of the constituent elements of the contract between the parties.

The order form is recorded in the COMPANY's registers, which are themselves stored on a reliable and durable medium. The customer accepts that the order form is considered as proof of the contractual relations between the parties.

The customer will be able to print the summary order form sent with the acknowledgment of receipt. The summary of the order will also be available on the SITE in the "My Account" section.

The CUSTOMER will be able to follow at any time the evolution of their order on the SITE in the "My Account" section or by email: gallery@hiya.fr for any other question relating to their order.

Shipping and delivery

Shipping costs are borne by the CUSTOMER and depend on the country of delivery and / or the weight of the item (s) sent. They will be specified to the CUSTOMER during the confirmation of the order.

The deadlines and prices are those of the offer you have selected and will be indicated to you when ordering. They differ from country to country.

The COMPANY sends you the articles ordered in France in a relay point (Mondial Relay), by standard mail (Colissimo) or express (DHL) according to your choice and internationally by express mail (DHL).

Any order placed on the SITE and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination.

These customs duties and taxes related to the delivery of an item are the responsibility of the CUSTOMER and are their responsibility.

The COMPANY is not obliged to check and inform the CUSTOMER of the customs duties and applicable taxes.

For deliveries by colissimo, in the event of a package return, if the recipient is not present for "Eastern Europe, Maghreb, USA, Canada, Africa, Middle East, America outside the USA, Asia, Oceania, The package will be automatically returned and the return costs will be borne by the CUSTOMER, and will be indicated to the customer according to the destination.

Payment and transaction security

Payment can only be made by payment card (Blue, Visa, Eurocard / Mastercard).

Cards issued by banks domiciled outside France must be international bank cards. To ensure security of payments.

Confidential data (16-digit bank card number, expiration date and visual cryptogram) are directly transmitted encrypted to the payment platforms concerned without passing through the physical media of the SITE server.

Payment will be made on the Internet on the SITE by Credit Card (Blue, Visa, Eurocard / Mastercard). In any event, the COMPANY reserves the right to refuse any order or any delivery in the event of a dispute existing with the customer, total or partial non-payment of an order, a payment by bank card refused or else for reasons other than the COMPANY reserves the right to explain to the CLIENT. The responsibility of the COMPANY cannot then be engaged under this title.

When the order is validated, the payment request is routed in real time to the secure remote payment manager. The latter sends an authorization request to the bank card network. The electronic payment manager issues an electronic certificate.

Returns and exchanges

Pursuant to article L.121-21 (law of 17 March 2014 on consumption) of the consumer code, the COMPANY has a return policy of 14 (fourteen) working days. Any unwanted item must be dispatched within 14 days of receipt.

In addition, the CUSTOMER has the right of withdrawal of 14 (fourteen) days provided by law to return the items to the COMPANY without having to justify a reason.

The CUSTOMER undertakes to return one or more articles of his order within 6 days for France and 9 for Europe, and the international following the date on which he informed the COMPANY of his intention to return these articles. In the event of non-compliance with the obligation to return items in the same condition as the CUSTOMER received them or within the said period of 6 days, the COMPANY reserves the right not to credit the bank card you used for your order of the amount equivalent to the price (to which VAT is added) of the damaged product or that the COMPANY has not received.

The COMPANY undertakes to bear the costs of return delivery.

The reimbursement will be paid by the COMPANY upon receipt of the invoice within 14 days.

All additional costs will be borne by the CUSTOMER.

Cancellation clause

Failure by the debtor to immediately pay the sums due and exclusively at the request of the COMPANY, all sales concluded with him, even that which have not yet expired, and which have not yet been paid, will be resolved. as of right; three working days after formal notice by registered letter informing it of the COMPANY's intention to avail itself of this clause and which has remained without effect. By express agreement, the COMPANY is entitled to have the goods taken up for sale immediately taken back, by simple order of the President of the Paris Commercial Court, ruling in summary proceedings or the President of the Commercial Court of the location of the merchandise.

Retention of ownership

In accordance with law 96-588 of 01/07/96, art.19, by way of derogation from the provisions of article 1583 of the Civil Code, it is agreed that the transfer of ownership of the Products is suspended until full payment of the price .

As such, the goods delivered will remain the property of the COMPANY until they are shipped when handed over to the carrier, once the price has been paid.

The goods will be at the expense, risk and peril of the CUSTOMER from delivery.

Personal data

The personal data collected on the SITE are necessary for the processing of the order and more generally for the management of the COMPANY's commercial relations with its CUSTOMERS and are intended for the COMPANY. To make purchases on the SITE, the CUSTOMER must create an account, choose an e-mail address and a password which will be requested each time he wishes to access it. The CLIENT's personal information is thus protected by a password so that the CLIENT, and he alone, has access to it. The COMPANY recommends that the CLIENT not disclose it to anyone. The CUSTOMER must also log out of their profile and close their browser window at the end of each work session, particularly in the context of the Customer's use of collective IT equipment. The CUSTOMER will thus prevent users from accessing his personal information. The CUSTOMER is solely responsible for the confidentiality of his password. The CUSTOMER will bear alone the consequences of any fraudulent use of his password. In accordance with the law of January 6, 1978, the CUSTOMER has a right of access to personal data concerning him which he can exercise in writing with the Customer Relations Service, without prejudice to the right which he otherwise has of oppose the aforementioned conditions to the use of its personal data for the purposes of commercial solicitations by the COMPANY alone or in partnership with other companies and / or directly by third parties, companies assignee of said personal data. Any complaint of this type should be sent to: gallery@hiya.fr

disputes

Any commercial, administrative or logistical dispute must be notified in writing at the latest twenty working days after delivery of the Products. In the absence of a complaint within this period, unless the COMPANY agrees in writing, the CUSTOMER will be deemed to have approved the sale. Consequently, the CUSTOMER waives all recourse, in non-compliance and in respect of an invoice or a credit note established by the COMPANY, the deadline above expired. In the absence of an amicable solution, exclusive jurisdiction is attributed to all disputes which arise between the parties on the occasion of their commercial relations; at the Commercial Court of Paris, whatever the place of delivery and the method of payment even in the event of a call in warranty or multiple defendants.

Returns and Exchanges

Delivery times

All items offered on our site are produced to order, packages are therefore shipped within one week.

For deliveries in mainland France (excluding Corsica), orders placed in:

- Mondial Relay will be sent to the selected relay point within 3/5 days and will be placed on hold for 10 working days.

- Colissimo will be sent to the delivery address indicated within 48 hours.

- DHL will be dispatched to the delivery address indicated within 24 hours.
For other destinations, the delivery time depends on the country of delivery.

Delivery problems

Sending by Colissimo and DHL: In case of absence, a delivery notice will be deposited in your mailbox. Your package will be made available for 15 days at your post office. In case of any problem, please do not hesitate to contact us.

Damaged packages

We ask you not to receive a damaged package (damaged, open, damaged cardboard); it is imperative to refuse it. Packages leaving our warehouse are intact and must be delivered to you in impeccable condition. If no reservation has been made, we will unfortunately not be able to take into account any disappearances or deterioration, or to make any compensation.

Lost packages

If you have not heard from your parcel after it has been dispatched for more than 6 working days for France, and within 12 days for Europe and internationally, please contact us by clicking on the "contact" section.

The COMPANY undertakes to conduct an investigation with the services of the carrier used for the shipment, to keep you informed of the progress of your package, and to reimburse you as soon as possible.

Return an item

The return of all or part of your order is the responsibility of the COMPANY.
In the return package or envelope, return the items that do not suit you; Make sure that the products are in the same condition as when you received them, with any protections, labels and original packaging.

So you can request your return label by email: gallery@hiya.fr. Then print your return label and place it on the shipping carton.


Any incomplete, damaged product, without original packaging, damaged, soiled will be refused. Returned products must be sent in a single shipment to the following address:

Technological Park House 20600 Bastia

Once all the requested conditions have been met and after checking the condition of the goods, the COMPANY will reimburse you the full price of the products, apart from the shipping costs. The COMPANY cannot, however, accept your return if it does not meet all the required conditions: in this case, the clothing will eventually be returned to your address and at your expense.

Exchange an item

The items ordered are exchangeable only for a different size and color. Exchanges are based on available stocks and are shipped free of charge. In the event that another reference would interest you, simply return your article which will be reimbursed and order the new reference separately on our e-shop.

Cost of return

An exchange will be charged to the COMPANY.

Refund

Once the COMPANY has received your return and checked that all the conditions have been met, you will receive an email confirming acceptance of this return and will be reimbursed as soon as possible. The repayment term depends on the bank that issued the credit card. We remind you that the date of the new credit (which is equivalent to the reimbursement) will be the same as that of the debit, as a result of which you will not be penalized on bank interest.