FAQ
Here you will find the answers to the most frequently asked questions concerning our offer of street art works. If you cannot find the answer you are looking for, do not hesitate to write to us at gallery@hiya.fr or contact us via this form !
Our works and our artists:
When we receive a request from an artist to join our online gallery, we make a selection and rigorous checks before accepting their profile. We only select artists who already have experience and an active past in the art world. Then, when an artist's file is accepted, he is free to choose the works he wishes to sell and he himself determines the price of each of his creations via our dedicated platform.
The artists presented on HIYA Gallery are artists from the world of urban contemporary art, and more specifically graffiti, street art and urban art. All the artists present on HIYA Gallery are quality artists and already recognized in their country. We are constantly looking for new artists from graffiti and urban art. HIYA Gallery welcomes many international and world famous artists. If you are an artist and want to join us? Don't forget to register here on our dedicated page.
Several options are available to you. On the homepage of our site you will find the latest news from our street artists: their latest collaboration, exhibition or fresco! Our artist pages present the journey and the particular traits of each of our graffiti artists. Our blog is fed daily with articles on street art news: we talk about art and politics! You can also visit our account Instagram to consult the news that agitates the street art sphere or discover the mythical works that have marked history. Don't hesitate to subscribe to our newsletter: every week we introduce you to a new street artist.
Yes, all the works on the website are available. If the work has already been sold, you will find the indication "sold" on his photo and on the page of the work. If you are looking for works or artists in particular that would not be featured on HIYA Gallery, please write to us or call us as we can offer you a personalized research service. Also note that all of our artists accept private orders. You can visit our page dedicated to booking an artist for a private order or to book an artist for your events.
Of course, art has no borders, and even less street art!
If the work that you liked is already sold, know that the artists presented on HIYA Gallery accept private orders. Don't forget to visit our dedicated page when booking an artist for a private order or to organize their presence at your events.
All the artworks presented at HIYA Gallery are delivered with their certificate of authenticity edited and signed by the artist.
In addition to the original and unique artworks that we present, many artists also offer limited edition works such as serigraphs or in the form of lithographs. During your research on our site, it will be indicated on the page of the work if it is a single work or a work reproduced in several copies. The technique and the materials used will also be indicated. All the editions offered by our artists are always numbered and signed by the artist. If this is not the case, the indication will be present in the description of the work.
We use the term publishing when a work has been created in multiple copies. A work published in several copies is generally numbered and signed by the artist. However, some works may not be numbered by the artist. These are works called “open edition”. This means that the artist reserves the right to reproduce an unlimited number over time. Despite the absence of numbering on the works published in "open editon", they are mostly signed by the artist. There are several publishing techniques that use various materials such as, for example, printmaking, engraving, lithography, screen printing and digital printing.
Our services :
Yes, if you like the style and work of an artist but his works offered on our site do not suit you, it is possible to order a work directly from the artist. In this case, you can contact us and we will remind you to guide you in your request.
Yes, this is entirely possible. In the event that the work that interests you is not already offered framed, you can tell us when finalizing your purchase. We will send you a selection of frames that may suit you and the price for this service.
If the description of the work specifies "framed", you will not be charged any costs. In this case, the price displayed includes the frame. However, if the description of the work does not specify the mention "framed", the framing service is possible and you will be billed in addition to the price of the work of art
Yes, this is entirely possible. France passed a law in 1987 to help the art market. This is the law of July 23, 1987 on the development of patronage. This art sponsorship law allows companies to deduct from their turnover an amount equivalent to the purchase price of works by artists who are still alive. For more information on this, you can visit our dedicated page here.
Yes, HIYA Gallery offers expertise, purchase and sale of artworks from private collections. If you are interested in having one or more of your artworks appraised, do not hesitate to contact us here. One of our experts will contact you to send you our questionnaire to be completed and the list of information necessary to enable us to carry out our expertise. In some cases, a trip to see the work will be considered if it is deemed useful to refine our expertise. HIYA Gallery will make its network available to you to help you sell your artworks.
Yes, the experts at HIYA Gallery are trained and passionate to answer all your questions before purchasing a work. We will explain and present the work of the artists that interest you. Our experts will also be present by your side to help you find and choose the works that you might like based on your requests and your precise research. feel free to contact us now so that we can study together your art needs and research.
No, this advice and research service for a selection of works that could suit your request is free. However, it may happen that for very specific research and / or advice services, a personalized quote will be offered to you. Contact Us now and we will be happy to take the time to listen to your needs.
Buy a work of art on our gallery:
You can create an account by going directly to our dedicated page to create a customer account by clicking here.
HIYA Gallery undertakes never to distribute or resell your personal information.
All the prices indicated for artworks presented on the site are in EUR. However, depending on your country, you will have access to an option at the top right of the site to modify and select the currency of your choice.
Of course, anything is possible!
Yes, it is possible to negotiate and make an offer when purchasing a work of art. When you are on the page of the work that interests you, you will find a button "make an offer" under the price of the work. A positive response or a counter offer will be sent to you within one minute.
Yes, by filling in your email address in the dedicated section on the page of the artist you like, you will be notified as soon as he puts one or more new works online.
Yes, all the characteristics are indicated on the page of the work. Each description of a work includes the following information: single or multiple work, the type of support, the technique used by the artist, the precise dimensions of the work, its year of creation and the location of the signature. If you need additional information or photos about a work, do not hesitate to contact us at +33 1 87 65 17 55.
Yes, all the photos on the pages of each work correspond precisely to the work you will receive. If you wish to receive additional photos about a particular work, do not hesitate to contact us by email or call us on +33 1 87 65 17 55.
When you are on the page of the work of art that you like, you must click on the “Add to cart” button. Your basket will appear and you will have the choice between making payment or continuing your purchases. When you click on the "Proceed to payment" button, there will be a form to allow you to specify your contact details to organize the delivery. You can then choose your payment method (Bank cards, Paypal, Stripe, Bank transfer). When your payment is confirmed, we will send you a confirmation email. A second email with your tracking number will be sent to you as soon as the work of art has been picked up by one of our partner carriers.
For any questions or requests for assistance during your chat, do not hesitate to contact us by email or by phone +33 1 87 65 17 55.
Payments:
We accept payments by Mastercard, Visa and American Express as well as payments via Paypal, Stripe and Bitcoin. We also accept bank transfers. If you wish to pay by bank transfer, please contact us and we will send you our invoice with our bank details.
No, if you do not wish to pay online, you can do so by bank transfer or check. Do not hesitate to contact us if you choose these payment options and we will send you a detailed invoice with our RIB.
Yes, all transactions made on hiya.gallery are secured by an encrypted payment system thanks to the SSL protocol (Secure Socket Layer) and 3D Secure, respecting the various European regulations.
Yes it's possible. We offer a monthly payment service at no additional cost. Do not hesitate to contact us if you wish to acquire a work by receiving payment in installments.
No, payment for your order upon delivery is not possible at this time. It is the reception of your payment which validates your order. If you have selected a payment in several installments, this is the first payment that will validate your order.
You will receive a confirmation email and the work will be reserved for you until it is shipped. When the work is packed and ready to be shipped, we will write to you again to let you know. We will then organize the transport and shipment of the work to the address you have given us. You will also receive the tracking number which will allow you to follow the progress of the transport. In the event that you wish to be delivered on a specific day and at a specific time, please inform us when ordering.
Deliveries & Returns:
When payment for a work is received, our average delivery time is 7 days. This period includes the time necessary for the artist to prepare the packaging and for us to organize the shipment of the work. It can happen that the indicated period of 7 days is faster or longer. In both cases, we will keep you informed at each stage of the preparation of your order.
There is none for you. Transport costs are completely free!
Yes, when purchasing on HIYA Gallery, the artworks are carefully packed by the artist. We send him specifications to be respected when preparing the packaging of the work to ensure its good protection during transport. Before shipping by the artist, we ensure that the packaging and materials used to transport the work of art are in conformity and of good quality to protect it.
We work with carriers such as DHL, Fedex or UPS but also with carriers specializing in conveying artworks such as Chenue and LP ART. The choice of carrier will be based on the type of work, its dimensions, its weight, the materials used and the country of destination.
Yes, we deliver and ship the artwork worldwide. If you have any doubts or wish to know the precise delivery times with your country of residence, do not hesitate to contact us by clicking here.
Yes, we take out transport insurance for all the artworks that we ship. Insurance costs are free for you. We take them totally at our expense.
Yes, it is possible. You will need to indicate the precise delivery address when finalizing your order. The delivery address may be different from the billing address.
It is possible to cancel an order before sending the work by sending us your request for a refund by email. When the work is received by the buyer, the period to retract is 14 days after receipt. You will also need to send us an email detailing your return and refund request. HIYA Gallery will organize and bear the cost of returning the work. We can reimburse you when the work is returned to the artist without being damaged.
We bear these costs. You have nothing to settle.
It is necessary to contact us as soon as the damage will be noted in we transmit the most detailed photos. We will then study the possibility or not of restoring the work. In this case, we will bear all the associated costs. If the work cannot be restored, we will reimburse the purchase price in full.
The reimbursement is made when the work has been returned and received by the artist.