Payment
On HIYA Gallery, you pay securely by card or bank transfer.
For any large sum exceeding your debit limit, contact us. We are required to verify each transfer as part of the fight against fraud and money laundering.
Guarantee
HIYA Gallery guarantees reliability and traceability.
All the artists present on the platform have been selected and certify that they only sell works of which they are the authors. Whatever the medium, the work is delivered to the client accompanied by a certificate of authenticity. The photographs are numbered and signed. Upon simple request to support@hiya.gallery, each client can be given a duplicate of their certificate of authenticity.
Delivery is free and guaranteed from start to finish by HIYA Gallery.
Each work is carefully packaged by the artist, according to standardized specifications and packaging studied with HIYA Gallery. The work is then entrusted to a specialized transporter. The latter will contact you to agree on a delivery time slot, at the address indicated when ordering. The packaging and delivery costs for works without options are currently offered by HIYA Gallery. The delivery will only be invoiced in the event of additional support expressly requested by the customer (due to the additional weight), or delivery destination not served by the partner carriers of HIYA Gallery and requiring the use of a carrier at non-tariffs. preferential. If the work should arrive damaged in your home, HIYA Gallery takes care of the costs of return and takes care of the steps of compensation for the artist and the client. If the work cannot be repaired or restored, the customer is immediately reimbursed.
HIYA Gallery applies the withdrawal period of 14 days, which runs from the day of receipt of the work at your home.
So, if the work ultimately did not meet your expectations, you can send it back to the artist. HIYA Gallery covers the return costs, so that you can order without hesitation. Contact us for any further information!
